Bournemouth office / office admin
Resident Services Team Support Officer (9 Month Contract)
Sovereign Housing Group, a major housing association, own and manage more than 23,000 homes in the south of England.
Our mission is to form partnerships to provide homes and neighbourhoods where people want to live.
We are currently seeking to recruit a Resident Services Team Support Officer to work within our Sovereign Twynham office in Christchurch, Bournemouth.
You will provide administration and telephone support to assist the Resident Services Team in the provision of housing services.
Team Support:
- To participate in the overall achievement of the team`s targets
- To provide general administrative support to the team which may include; general mail merge letters and issuing standard documents
Administration
- To receive complaints from tenants and log onto the system
- To provide cover for the Team at all times but particularly when officers are out of the office
- To ensure good communication within the Team, via file notes, e-mail, etc, in order to ensure continuity in all aspects of the Team`s work
- To use the IT system to produce correspondence and to assist in providing statistical information for the Resident Services Team
- To assist the Resident Services Officers with closing cases of Anti Social Behaviour
Skills and experience required:
- Good working knowledge of Microsoft Office, or equivalent
- Ability to communicate at all levels. Good written and oral communication skills
- Ability to foster good working relationships both internally and externally.
- Ability to work in co-operation with others
- Good numeracy skills
- Ability to prioritise
- Demonstrable administration experience
- Experience of working in tenancy management environment (desirable)
- Experience in social housing administration (desirable)
- Minimum GSCE English and Mathematics, or equivalent
- Able to work on own initiative
- Confident, personable and calm manner, even when under pressure
- Able to provide a professional and flexible approach to work
- Able to maintain confidentiality
CLOSING DATE 13/11/09
Start Date: 01-12-2009
Duration: 9 Months
Reference: PCSHGTWYAD
Industry Sector: Social Care -
Salary: £ to £18373 per annum Benefits: Holiday + Pensionad_resource=666251287370c3256382b9b8ea38a927
Contact details
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